FAQ
Frequently asked questions about Let’s Chat
Get direct answers about website training, domain verification, agent authentication, and human handoff.
General
1. What is Let’s Chat?
Let’s Chat is an AI website chatbot and customer-automation SaaS platform. It turns approved website content into an AI revenue and customer-resolution agent that can answer questions, qualify leads, book meetings, create support requests and escalate conversations to humans.
General
2. How is Let’s Chat different from a basic website chatbot?
Let’s Chat is designed to complete customer outcomes rather than only generate replies. It combines source-grounded answers, lead qualification, appointment booking, approved actions, human handoff, domain ownership verification and authenticated website deployment.
General
3. What is an AI revenue and customer-resolution agent?
An AI revenue and customer-resolution agent is a customer-facing system that helps visitors find answers, select products or services, complete sales steps and resolve common enquiries. It can also bring in a human when the conversation is sensitive, complex or outside its authority.
General
4. Do I need a developer to install Let’s Chat?
Most customers should be able to install Let’s Chat using a short versioned script or supported website-platform instructions. A developer may be helpful for strict Content Security Policy environments, custom integrations or advanced action workflows.
General
5. What is the Staging Preview Sandbox and which plans include it?
The Staging Preview Sandbox provides an isolated, dedicated subdomain (*.preview.letschat.gg) where you can safely test crawled website knowledge, prompt changes, and workflows before deploying to your live production website. Starter and Growth plans include 1 dedicated staging subdomain, while Agency and Enterprise plans offer custom multi-domain and dedicated VPC sandbox arrangements. Free plans include a browser-based evaluation simulator on your live website—upgrade to Starter or Growth to unlock your isolated staging preview subdomain.
General
6. Which languages are supported by the Let's Chat chatbot agent and administration portal?
Let's Chat provides comprehensive multilingual capabilities across 49 global and regional languages. The administration portal and chat widget UI are natively localized in 49 languages with right-to-left (RTL) script support. Our 3-stage conversational decision pipeline (GLiNER 2.5 Multi-Decide and Laya Multilingual) powers intent recognition, entity extraction, and source-grounded RAG synthesis across global and regional Asian languages including English, Chinese, Malay, Indonesian, Thai, Vietnamese, Japanese, Korean, Tagalog, Hindi, Arabic, and more. Audio/voice interaction is available on custom enterprise arrangements.
AI Grounded Truth
7. How does Let’s Chat learn from my website?
After you verify the domain, Let’s Chat crawls the website pages you permit. It extracts and structures relevant information such as products, services, pricing, frequently asked questions, policies and support content for retrieval during customer conversations.
AI Grounded Truth
8. Will Let’s Chat make up answers?
Let’s Chat is designed to answer from approved knowledge sources. When it cannot find sufficient supporting information, it can state that the answer cannot be verified, ask a clarifying question or offer human assistance.
AI Grounded Truth
9. Can the chatbot show where an answer came from?
Yes. Let’s Chat can display or retain links to the website page, document or approved source supporting an answer, depending on the customer’s configuration.
Security
10. Why do I need to verify my website domain?
Domain verification confirms that you have administrative authority over the website. This helps prevent unauthorised users from creating, indexing or publishing an official-looking agent for a website they do not control.
Security
11. How does DNS domain verification work?
Let’s Chat gives you a unique TXT record to add through your DNS provider. The platform queries the DNS record, verifies the unique token and then binds the verified domain to your workspace.
Security
12. Can I remove the DNS TXT record after verification?
Initial domain verification is performed using a unique DNS TXT record. Once verified, domain attestation remains active with continuous periodic background checks (re-verification cycle every 30 days, or a 72-hour grace period if the DNS record is temporarily unreachable). For permanent zero-trust attestation and to avoid automated re-verification prompts, we recommend keeping the DNS TXT record published.
Security
13. Can someone copy my chatbot code to another website?
They may be able to see or copy the public installation snippet, but the snippet alone does not authorise the agent. Let’s Chat checks the website origin and issues a signed runtime credential only for approved deployments on verified domains.
Security
14. How does the agent authenticate itself?
The Let’s Chat agent uses a signed deployment certificate and a short-lived runtime token. These credentials bind the active session to a specific workspace, agent, verified domain, approved website origin, configuration version and permission set.
Security
15. How does my website know that the Let’s Chat agent is authentic?
Your website can load a versioned Let’s Chat script over HTTPS and optionally validate it using a published Subresource Integrity hash. The deployment can also use signed configuration information and a restricted Content Security Policy.
Security
16. What happens if the chatbot is installed on an unapproved website?
The agent will not receive valid runtime authority. It should not initialise, retrieve customer knowledge or execute actions, and the failed origin check can be recorded as a security event.
Revenue & Bookings
17. Can Let’s Chat qualify sales leads?
Yes. Let’s Chat can collect information such as business requirements, company size, existing solution, budget range, purchasing timeline, location and preferred next step.
Revenue & Bookings
18. Can Let’s Chat book meetings via Calendar Integration?
Yes. Available for Growth and higher subscription plans (Growth, Agency, and Enterprise), Let’s Chat integrates natively with Microsoft 365 (via Microsoft Graph) and Google Workspace (via Google Calendar API v3). The AI chatbot checks live available slots against your custom operating hours, verifies visitor emails with a 10-minute numeric TOTP, and automatically books confirmed meetings with Microsoft Teams or Google Meet video links and reminders. Starter plans support external appointment booking redirection (Calendly or Cal.com scheduling URLs).
Revenue & Bookings
19. Which subscription plans include Calendar Integration and how does it work?
Native two-way Calendar Integration is exclusively available for Growth and higher subscription plans (Growth, Agency, and Enterprise). It connects directly to Microsoft 365 (via Microsoft Graph) and Google Workspace (via Google Calendar API v3). Customers configure custom calendar names, weekly availability windows, and meeting durations (30 min, 45 min, or 1 hour) with automated CRUD testing. Starter plans provide direct external scheduling links (Calendly, Cal.com, or Google Calendar booking URLs).
Revenue & Bookings
20. Which local currencies are supported for subscription billing and Stripe checkout?
Let's Chat supports over 40 presentment currencies with real-time conversion through Stripe Adaptive Pricing. Supported local billing currencies include USD, EUR, GBP, AUD, CAD, SGD, MYR, IDR, THB, VND, PHP, JPY, KRW, CNY, HKD, TWD, INR, KHR, LAK, MMK, BHD (Bahrain), KWD (Kuwait), OMR (Oman), QAR (Qatar), SAR (Saudi Arabia), AED (UAE), ILS (Israel), JOD (Jordan), LBP (Lebanon), TRY (Turkey), EGP (Egypt), CZK (Czechia), DKK (Denmark), HUF (Hungary), PLN (Poland), RON (Romania), SEK (Sweden), MNT (Mongolia), MOP (Macau), BND (Brunei), AFN (Afghanistan), BDT (Bangladesh), MVR (Maldives), NPR (Nepal), PKR (Pakistan), and LKR (Sri Lanka). Note that restricted or embargoed currencies such as Iraqi Dinar (IQD), Syrian Pound (SYP), and Bhutanese Ngultrum (BTN) are excluded per international payment processing standards.
Revenue & Bookings
21. How does conversation usage billing, monthly resets, overage rounding, and spending authorization work?
A conversation is counted as an initiated visitor chat session with your AI agent during the 30-day billing cycle. Quotas operate on a strict 30-day recurring cycle from subscription activation and automatically reset to zero at the start of each period (unused allowances do not roll over). The Free Plan has a hard stop at 10 conversations. For Starter (60 conversations) and Growth (90 conversations) plans, volume exceeding monthly allowances is rounded up and billed in predictable blocks of 30 conversations (US$6/block on Starter, US$12/block on Growth, or local currency equivalent). Subscribers can configure conversation overage spending authorization in portal -> plans & configurations settings to prevent unexpected charges. Conversation overage is disabled by default. Single-site plans (Free, Starter, Growth) cover 1 verified website each, while the Agency Plan starts from 10 client websites with 900 pooled chat conversations. Annual plans operate for 360 calendar days billed upfront (equivalent to 12 monthly 30-day cycles with 25% discount), with conversation quotas refreshing automatically every 30 days throughout the 360-day period.
Human Escalation
22. Can customers speak to a real person?
Yes. Visitors can request human assistance, and the agent can also escalate automatically based on low confidence, negative sentiment, repeated failure, high-value sales intent, sensitive topics or configured business rules.
Human Escalation
23. What information does the human agent receive?
The human agent can receive the conversation transcript, customer details, issue category, urgency, steps already attempted, relevant sources and an AI-generated summary. This reduces the need for the customer to repeat the entire conversation.
Agency & Enterprise
24. How does the Agency Plan work for digital marketing and web agencies?
The Agency Plan provides a unified Master Multi-Tenant Agency Dashboard where agencies can manage all client AI agents in one place. It includes 10 Annual Growth Plans bundled with a monthly platform fee (enjoying 25% annual discount), pooled quotas (900+ conversations and 250 MB document storage across clients), full white-labeling with custom CNAME domains, independent multi-CRM routing, and 15 team accounts with Client Role-Based Access Control (Agency Admin, Account Manager, and Client View-Only).
Agency & Enterprise
25. What capabilities and compliance guarantees are included in the Enterprise Plan?
The Enterprise Plan is tailored for high-volume, regulated organizations. It features unlimited monthly chat conversations, custom knowledge base storage, Enterprise Single Sign-On (SAML 2.0, Okta, Azure AD) with SCIM provisioning, immutable audit trails, dedicated or customer-provided infrastructure, and an enterprise SLA with 99.99% uptime and <1-hour critical response escalation.
Agency & Enterprise
26. Can Agency and Enterprise subscribers Bring Their Own AI LLM (BYOAI)?
Yes. Both Agency and Enterprise tiers offer Bring Your Own AI (BYOAI) support conforming to industry-standard OpenAI (/v1/chat/completions) and Anthropic (/v1/messages) API specifications. Clients and agencies can plug in their own API keys, proxy gateways, Azure OpenAI instances, or private self-hosted models (such as Ollama or vLLM), ensuring zero vendor lock-in, data sovereignty, and custom model control.
